Refund & Return Policy

Eligibility

We accept returns on eligible merchandise subject to the following conditions:

Return window (measured from the carrier-confirmed delivery date)

• Within 14 days after delivery: eligible for a refund to the original payment method.
• After 14 days: standard returns are not accepted, except where required by law.

The delivery date is the date shown in the carrier's tracking. If tracking shows no delivery date, or you believe the recorded date is wrong, contact us and we will review it.

Item condition

All returned items must be unworn, unwashed, unused, in their original condition, and with all original tags still attached. Items that do not meet these requirements may be rejected and returned to you at your expense.

Non-Returnable Items

Hygiene-sensitive merchandise is not returnable once protective packaging, hygiene seals, or liners have been removed or compromised. Ordinary dresses, sets, and jumpsuits are not classified as hygiene-sensitive.

How to Return

1. Email return@fevasoul.com with your order number and the item(s) you wish to return.
2. We will confirm your eligibility and provide return instructions within 1–3 business days.
3. Ship the item(s) back according to the instructions provided.
4. Once we receive and inspect your return, we will process your refund.

Return Shipping

Customers are responsible for the cost of return shipping on standard returns. Original shipping charges are non-refundable except where required by law or when the return results from a FEVASOUL fulfillment error.

Refunds

Approved refunds will be issued to the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider.

Exchanges

We do not currently offer direct exchanges. To receive a different size or style, return your eligible item per this policy and place a new order for the desired item.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, email return@fevasoul.com with your order number and a photo of the item as soon as possible. If the issue is verified, FEVASOUL will cover the appropriate return or replacement shipping.

The 14-day return window does not limit any rights you have under applicable law for damaged, defective, or incorrectly shipped merchandise.

International Returns

FEVASOUL currently ships within the United States only. International returns are not applicable at this time.

This policy is subject to change.