Frequently Asked Questions

We can only make changes before your order enters fulfillment. Email hi@fevasoul.com as quickly as possible with your order number and the change you need. Changes are not guaranteed once an order is placed.

Email hi@fevasoul.com immediately with your order number. We can only cancel orders that have not yet entered fulfillment. If your order has already shipped, you may return it once delivered under our returns policy.

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status in My Account under Orders. If you checked out as a guest, use the Track My Order page with your order number and email address.

Orders are normally processed within 1–3 business days after payment confirmation. Standard delivery within the United States is estimated at 5–8 business days after shipment. Delivery estimates may vary based on location and carrier conditions.

You'll receive a shipping confirmation email with your tracking number once your order ships. You can also use our Track My Order page or check My Account → Orders.

Yes — we offer free standard shipping on eligible U.S. orders of $100 or more (merchandise subtotal after any discounts, before tax).

Items delivered within the past 14 days are eligible for a refund to your original payment method. Items delivered between 15 and 30 days ago are eligible for store credit only. After 30 days, returns are not accepted. All items must be unworn, unwashed, and in original condition with tags attached. Email return@fevasoul.com with your order number to start a return.

Approved refunds are issued to your original payment method once we receive and inspect your return. Processing time varies by payment provider.

If your return falls within the 14-day window, a refund to your original payment method is the standard outcome. Store credit is issued for returns requested on days 15–30 after delivery.

Items must be unworn, unwashed, unused, in their original condition, and with all original tags still attached. Items that do not meet these requirements may be rejected.

We accept major credit and debit cards at checkout. Additional express payment options such as Apple Pay, Google Pay, and Link by Stripe may be available depending on your device and browser. All payments are processed securely through Stripe.

Each product page includes a size guide with measurements in inches. If you're between sizes, we generally recommend sizing up for a relaxed fit. Fit notes for specific styles appear in the product description.

If an item is sold out, it will appear as unavailable on the product page. We recommend checking back as we restock styles on an ongoing basis. You can also reach out to hi@fevasoul.com with the item and size you are looking for.

FEVASOUL currently ships within the United States. International shipping is not available at this time.

Items marked FINAL SALE are not eligible for return, refund, or store credit except where required by law or in cases of verified damaged or incorrect merchandise sent by FEVASOUL. Final Sale status is shown clearly on the product page before purchase. SALE and FINAL SALE are different — a discounted sale price does not automatically make an item Final Sale.